Terms & Conditions

All products are supplied on the understanding that you accept the following terms and conditions which do not affect your statutory rights.

Most products are handmade using natural materials and so we can only give approximate sizes. The size examples are taken from the largest point and are given in centimetres. We require that you accept a size tolerance of plus/minus 5% of those described. The natural materials used may have colour variations between like products and the images shown on our website. If colour or size is of the utmost importance we suggest you contact us prior to ordering so we can provide the best possible description of our current stock.

In order to provide you with a very secure payment process we use Sage Pay, a third-party payment service provider. If you have any questions regarding the online card payment system, contact Sage Pay at: [email protected]

Our website is designed to comply with all relevant regulations in force for online purchasing. Your personal and payment details are handled with the utmost care.

It may be necessary for us to refund the payment in the event that we cannot dispatch your order within 5 days. Payment will be taken immediately prior to dispatch.

We endeavour to dispatch your order within 5 working days. If we anticipate a delay beyond 14 days we will notify you. In the event that we cannot fulfil your order we will notify you that we have cancelled it.

You may return any unused items provided you notify us within 7 days of delivery, however you are responsible for arranging and paying the cost of returning such items safely. We will issue a refund when the goods are received by us provided they are in their original condition.

If you request us or the delivery service to leave items in an unsecured place, neither Levels Basket Centre or the delivery service will be liable for any loss or damage this my cause.